Returns & Exchanges
At ToniMay, we want you to love your new jewelry pieces, which is why we offer a 14-day return period for store credit or exchange on all full-priced items. Please ensure items are unworn and in their original packaging to qualify for a return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your jewelry in its original ToniMay gift box and protective mailer to ensure it arrives back to us in perfect condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized postal service location.
Quality Check & Processing
Once our team receives and inspects your return, we will issue your store credit or ship out your new exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing